Refund & Cancellation Policy

This policy applies to money you pay to IndCars99: subscription passes (buy, sell, rent-out access) and advertising orders. It does not cover money you pay to another user for a vehicle, rental or deposit — see Sales, rentals & deposits.

• Each plan is a one-time payment for a fixed period. It does not renew automatically, so there is nothing to cancel to avoid a future charge.
• Access starts as soon as your payment is confirmed. It is digital access delivered immediately.
• Buying the plan you already hold adds time from your current expiry date.

You will receive a full refund of the amount charged if:

• Duplicate or wrong charge — you were charged more than once for the same purchase, or an amount different from the price shown at checkout.
• Paid but not activated — your payment succeeded but your plan was not activated and we cannot activate it within 48 hours of your report.
• Failed transaction — money left your account but the payment shows as failed. These are normally reversed to your source automatically by the payment gateway.
• Service unavailable — we are unable to provide the features of the plan for a material part of its period due to our fault.
• Changed your mind — you ask within 48 hours of purchase and you have not used the paid features (you have not viewed any seller’s contact details and have not published a listing).

If we end your plan early because of our own decision, and not because you broke our Terms, we refund the unused part of the period pro rata.

• You asked after 48 hours, or you have already used the paid features (for example, viewed contact details or published a listing).
• The plan has expired or has been used for most of its period.
• You did not sell, buy or rent a vehicle, or a seller or host did not respond, or a deal fell through. The plan gives access; it does not guarantee an outcome.
• Your account was suspended or your listing removed for breaching our Terms, or for fraudulent or unlawful activity.
• You bought the wrong plan or with the wrong account after using it. We will, where we can, switch you to the right plan for the price difference instead.

Because plans do not auto-renew, you do not need to cancel. You can simply let the plan expire; you will not be charged again. Cancelling early does not by itself entitle you to a refund except under When you get a refund.

If we introduce auto-renewing plans (for example with UPI AutoPay), they will show the renewal date and price at purchase, we will remind you before renewal, and you will be able to cancel any time from your account. Cancelling stops the next charge; access continues to the end of the paid period.

• Email indcars99@gmail.com from your registered email, or use live chat on the Contact Us page.
• Include your registered phone number, the invoice number (INV-…) or the payment/transaction ID, the date, the amount, and what went wrong. A screenshot of the bank/UPI debit helps for failed transactions.
• We reply within 2 business days with a decision. If we approve it, the refund is started right away.

• Refunds go back to the original payment method (the same UPI ID, card, wallet or bank account). We cannot refund to a different account or in cash.
• After we approve, the gateway usually takes 5–7 business days to credit the amount. Some banks and cards take longer; if it does not arrive, share the refund reference we give you with your bank.
• Gateway and bank charges that were levied by them and not by us are not our cost to return, except where the refund is due to our error.
• Where a refund is made, the related invoice is marked refunded and the plan is deactivated, or shortened, accordingly.

• The written order or agreement for the ad campaign governs. Unless it says otherwise, unstarted campaigns can be cancelled with a full refund up to 48 hours before the start date.
• If we fail to run the placement you bought for the agreed period, we will run it again at no cost (a make-good) or, if you prefer, refund the undelivered portion.
• Ads that we reject or remove because the creative or landing page breaks our rules or the law are not refundable once the campaign has started; before it starts we refund in full.
• We do not refund for results (views, clicks, enquiries or sales) unless the order guarantees them.

IndCars99 does not receive the price of a vehicle you buy, the rent you pay for a rental, or a host’s security deposit, unless a screen in the app explicitly says the payment is taken by IndCars99. Refund, cancellation, deposit and damage terms for those are set by the seller or host and shown on the listing or booking, and any refund is made by them. We will help you contact the other party and can review reports of fraud, but we cannot refund money we never received.

Please contact us before raising a dispute with your bank. Chargebacks for a payment we would have refunded are processed by the gateway and may delay your refund; we may pause the associated account while a chargeback is open. If a chargeback is decided in our favour, the plan will not be reversed.

indcars99@gmail.com · +91 81234 97166 (Mon – Sun, 9 AM – 8 PM IST). Escalations: write to our Grievance Officer at indcars99@gmail.com.